DELIVERY TERMS AND CONDITIONS

SHIPPING, DELIVERY & ORDER STATUS

HomeVille.com.hk provide free shipping for Hong Kong customers. For international shipping, we offer value shipping charges. We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as we can.

 

INTERNATIONAL SHIPPING

We only ship to Asia region at the moment, please contact us for details.

 

DELIVERY TIME

Estimated delivery time is displayed on each product's details page, and depends on whether the item is in our warehouse or sourced externally. We will typically ship an item out within 24 hours and try to make all deliveries within 7-16 days, with the majority of products reaching with 3-4 working days. However, we cannot promise this for every customer.

 

DELIVERY METHOD

We offer express delivery via SF Express and Hong Kong Post to all parts of Hong Kong.

International shipment: We offer express delivery via UPS, FedEx, SF Express and Hong Kong Post to other Asia region.

Please note that while we will try our best to deliver all across Hong Kong, we will not be able to deliver at a limited number of restricted and out-lying locations as below.

Please also note that we will not be able to accept Cash on Delivery for deliveries to Cheung Chau, Lamma Island and Part of Lantau Islands:

  1. Closed Area
  2. Crooked island (Kat O)
  3. Grass Island
  4. Lo Wu
  5. Lok Ma Chau
  6. Mai Po
  7. Man Kam To
  8. Part of Lantau Islands
  9. Peng Chau
  10. Po Toi
  11. Sha Tau Kok
  12. Ta Kwu Ling
  13. Tung Lung Chau
  14. Tung Ping Chau

For these locations, our customer service agents will contact you if needed to make further arrangements.

 

SIGN FOR PACKAGE

Yes, however you may nominate to have the parcel left without a signature (e.g. on your porch). We recommend voluntary insurance on any items that are to be left unattended.

NOT HOME WHEN PACKAGE ARRIVES

Our service provider will try to contact you by phone, or re-attempt a delivery of your parcel at another time. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time. Please also feel free to contact us at sales@homeville.com.hk to check the status of your package if you have not received it after 7-14 days.

THE DELIVERY TIME?

We use SF Express and Hong Kong Post to facilitate the delivery of our orders; deliveries would therefore usually take place between 9am-9pm from Mondays to Sundays (may varies from different courier company).

 

CHANGE MY MAILING ADDRESS OR CHANGE CURRENT ORDER

Please e-mail us as soon as you can at sales@homeville.com.hk and we'll try to modify your order. Your order can be modified as long as your items have not left the warehouse. Please note however that we will not be able to apply on a coupon code or any further discounts after an order has been placed.

If your items have not left the warehouse and you would like to change your order, we can cancel your existing order and offer you a store credit or refund to be used on an alternate purchase.

If more than two hour has passed since you finished placing your order, chances are good that our magical warehouse elves have already packed and shipped your order! But do try calling us anyway, and we'll do our best to change it.

MY ITEMS HAVE YET TO ARRIVE / I WANT TO CHECK THE STATUS OF MY ORDER. WHAT SHOULD I DO?

Estimated delivery time is displayed on each product's details page, and depends on whether the item is in our warehouse or sourced externally. Please allow up to 7-16 days for your order to arrive. 

If you have any concerns, please feel free to send us an email at sales@homeville.com.hk with the shipping address and Order ID so that we can check your delivery status with our courier.

Please also note that because some items come from our warehouse while others are sourced externally, different items from the same order may reach you at different times. We try our best to get you your items as soon as possible, and so typically send an item to you as soon as it is ready to go, rather than consolidate all items in an order before sending them.

Version July 2014